Frequently Asked Questions
Find answers to common questions about our products and services.
What are your shipping options?
We offer free standard shipping on orders over $50. Express shipping is available for $9.99 and arrives within 1-2 business days.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition with receipt. Return shipping is free for defective items.
Do you offer international shipping?
Currently we ship within the United States only. International shipping expansion is planned for 2024.
How can I track my order?
You'll receive a tracking number via email once your order ships. You can also check your order status by emailing us.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
How do I contact customer service?
Our customer service team is available 24/7 at info@loftstudio.store.
Do you offer bulk discounts?
Yes! Contact us at info@loftstudio.store for bulk pricing on orders over $500.
Are your products authentic?
Absolutely. We source all products directly from manufacturers and authorized distributors to guarantee authenticity.